FAQ Terms and Condition

I am a media outlet and I have a press inquiry. How do I get in contact with you?
Oh you minx. We would love to supply goodies for your photo shoot, editorial, or just chit chat with you on the phone. Shoot us an e-mail (josiehewitt@mac.com) and write “PRESS INQUIRY” in the subject line. In your email please include with your message the type of press, your contact information, and the deadline. While it is super busy here at JoJo we will get back to you ASAP.

What are your shipping options? + How quickly can I get my jewelry?
+ What if my USPS First Class Shipping hasn't arrived yet?
We do our best to get online orders shipped within 1-2 business days of your order. If for some reason we think it might take a bit longer than normal, we will email you immediately.

Shipping Options
At checkout you can select your shipping preference. We ship with the USPS and offer First Class $5, Priority $8, and Expedited $20. If your order totals over $100 you will receive free first class shipping. If an order is urgent (and by urgent we mean your girlfriend’s birthday is in two days and you needed her gift yesterday) please write us a note in the comments section and we will do our best to accommodate you.

If for some reason you prefer your package to be shipped with a carrier other than USPS, please contact us prior to placing your order.

Shipping Delays
A tracking number and link to track the order is emailed with every order so you can watch its progress as it goes from our pink studio to your front door. This allows you to follow up with your local post office if need be.

This order is a gift, can I get a message included in the package?
Good for you for giving the gift of awesomeness! JoJo thinks gift-giving is sensational and would love to include a special message in the package! Please indicate at checkout that the item is a gift and include the message you’d like us to sneak inside.

What’s your return policy? valid for store credit
You are welcome to return your unworn JoJo jewelry purchased on our website with a valid receipt for store credit within 30 days. All sale items are final sale and are not eligible for store credit or exchange.

What about exchanges?
Oh everyone’s done it; you think those blings MIGHT be perfect with your new dress, but when they arrive they are just a shade off and you need to exchange them for a different color. Email us to let us know you will be making an exchange and as soon as we receive it we will shoot you an email to let you know your new goodies are en route.

Do you ever have sales? How do I know when a sale is happening?
We hold online sales at the end of every season as we make room for our new collection. In addition we do our big bling sale only twice a year, in May and December. We post all of our sale information on Facebook and Twitter as well as through our mailing list. Please check these three places for sale information.

Speaking of the Twitter....
You can find JoJo Loves You on Facebook and Twitter! We occasionally post special sales and contests on Facebook and Twitter so be sure to follow us and check back often! You can also find the latest information here about new releases and items that are going out of stock. We also have a fabulous blog about everything JoJo loves, check
it out here......

I see you have an address. Does this mean you have a store that I can visit?
Sorry kiddos, while we do have a storefront we operate exclusively as a showroom/design studio and not as a retail store. Hence, we are only open only by chance or appointment Monday-Friday. To schedule an appointment please email us at josiehewitt@mac.com.

I heard you host parties! How can I schedule one?
Parties, we love parties! We typically host parties in our showroom on weekday evenings from 6-8p.m. You invite all your besties, bring your favorite jug of wine, and we give you run of the place. There is no charge, in fact we offer party discounts and specials to really sweeten the pot. To schedule a party email us at josiehewitt@mac.com

I’m getting married and I’d love to get my bridesmaids necklaces custom made. Is this possible?
JoJo loves love! We would love to help design a necklace, bracelet or whatever other jewels you dream of for your special day. We can work with any budget or vision, please email (josiehewitt@mac.com) or call (857.488.3200) for details.

Oh, no! I was having too much fun out with the girls and my favorite JoJo necklace broke!
Is there any way I can have it fixed?
It was during the break dancing contest wasn’t it? Though we pride ourselves on our excellent quality, jewelry can break. Please send us a detailed email (josiehewitt@mac.com) including the date of purchase, order # and the situation. You can ship your jewelry back to the studio. We’ll give your piece a little TLC and send it back to you with an invoice. On average a necklace repair is $15.

Even worse, the post on my bling snapped off! to Purchase a single Bling go here
We make a lot of blings over here at JoJo, and while we double and triple check every pair for perfection, sometimes a pair slips past us. We offer free replacement or repairs on blings within 60 days from the day of purchase. After 60 days we will re-post a bling for the nominal fee of $5 (+ $5 return shipping) or sell you a single to replace it for $14.

On that note, how should I care for my jewelry?
As a general rule, we suggest not sleeping, swimming, or showering in your jewelry. Blings are made of beautiful Swarovski crystals. Part of what makes them so special is their foil backing which if worn in the ocean, steam room, or shower, can become damaged or ruined. No need to expose your fabulous jewelry to harsh chemicals or undue wear and tear, so treat all your JoJo with love. If your blings tarnish over time, as most sterling does, try using a jeweler’s cloth. Also, to avoid getting knots in your jewelry, always hang your necklaces vertically. And when you travel, put your necklaces in their JOJO bags with the clasp hanging outside of the drawstring to protect them.

When you say vintage pin, is it really vintage?
Really truly! Our vintage pins are collected from all ends of the earth and designed into pieces specifically for them. Most pins are pieces from the 1950s, 60s, or 70s, some are signed and all are sensational.

How do I know which size bling is right for me?
The good news is, there is a bling for everyone! We suggest you choose your bling size based on how conservative you are with your jewelry, especially earrings. Our mini blings are a 7-8mm version of our regular blings and offer a more conservative option. Our 10mm blings are the most popular and are perfect for everyday wear and nights out
on the town. Our party, mega party blings, and fleur blings are the largest and most “flashy” options. These pairs are statement pieces and should be worn alone or with minimal jewelry elsewhere. Party blings and petite fleurs are dime sized...............