Exchanges / Returns

We want you to love your jewelry but understand that sometimes you may need to return or exchange your online purchase. Jewelry must be returned within 30 days of purchase in its original packaging and in unworn condition, for merchandise credit or exchange only. Jewelry must be returned pre-paid in protective packaging, such as the box or bubble mailer it arrived in. Insurance and delivery confirmation are suggested for tracking purposes. Upon receipt, a store credit will be issued for future purchase at JoJo Loves You. Please note that merchandise credit will not include original shipping charges.

Please note we are unable to offer refunds and that all sale merchandise is final sale.